Persistent Server Disconnects and Major Inventory/Progression Loss (Australia)

Marathon Support,

I have been a long-time fan, and it really frustrates me that I have to spend my time pleading for a refund after multiple failed attempts through Steam Support. The technical issues I am facing are clearly and widely documented within the community. I should not have to spend my time explaining them and traversing multiple clients and forums just to get a standard refund request processed.

 

Over multiple matches, I am experiencing persistent network disconnects and server-side timeouts mid-match. Furthermore, the matchmaking system routinely malfunctions; despite queuing up for trio matches, the game repeatedly deploys me entirely solo into lobbies against full enemy trios. Because Marathon is an extraction shooter, these combined server drops and unfair match deployments heavily penalise my account by completely deleting all of my equipped gear, collected loot, and match progression. Most of my logged playtime has been spent troubleshooting these network and squad errors rather than actually playing a functional game.

 

Under the Australian Consumer Law (ACL), digital products must be of acceptable quality and fit for purpose. A competitive multiplayer environment that fails to maintain basic lobby structures and actively wipes a player's inventory due to its own technical instability violates these statutory consumer guarantees.

 

I have attempted to resolve this through Steam Support multiple times over several months, but my automated requests were repeatedly rejected due to internal runtime thresholds. Steam Support (Ticket Ref: Yiu) has now explicitly instructed me to contact your team directly regarding this issue to see if an immediate, permanent technical fix can be applied to stop these matchmaking bugs and server-driven progression wipes on my account.

If this is a known systemic issue that cannot be instantly patched or resolved for my profile, please reply to confirm so that I can provide this transcript back to Valve to process an ACL-compliant refund.

 

Thank you for your time and attention to this matter.

Best regards,
Nicholas Vecera - Long Time Fan