Bungie Answered
can't claim synapse cube as part of the weekly log-in reward
not sure what else to say except for what i've already said in the title
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Hi there,
Thanks for your report.
We understand you're unable to claim a weekly log-in reward. We're sorry to hear of this, as we can imagine how this may have caused concern. So we can effectively investigate, please get back to us with the following details when possible:
Once we have the above details, we'll investigate. Thanks.
i play from steam
i noticed the problem after today's weekly update
https://drive.google.com/file/d/1UPB6PJFL5lMCoYBQvHBWZVERxKFagfN4/view?usp=drive_link
Hi again,
Thanks for the follow-up.
Unfortunately, we're unable to view the linked video due to its access settings. When possible, can you adjust it so anyone with the link can view the video? We'll then continue our investigation. Thanks for your understanding.
Hello,
This should work:
https://drive.google.com/file/d/1UPB6PJFL5lMCoYBQvHBWZVERxKFagfN4/view?usp=sharing
Hi again,
Thanks for re-sharing this video.
Having reviewed the video, are you not able to purchase this cube to your Vault?
Also, for clarity, could you kindly take a screenshot of the full pop-up window for the Synapse Cube when you hover over it, so we can see the description and its corresponding costs? They're sadly difficult to make out in the shared video. You can upload such a screenshot to Imgur and link us to it here. We'll then review again.
Hello,
Below is a link with a better resolution video showcasing the problem
https://drive.google.com/file/d/1q9bShDa3oI5c-ftQm4wRlDSbQGltqfpy/view?usp=sharing
I believe the video is long enough so that you won't need a screenshot as you'll see me hovering over the synapse cube so you can gather whatever information you need as you can just pause the video.
Hello again,
Thanks for this higher-resolution link.
This is exactly the kind of visual we were hoping for. Thanks again! We've reported this and will be sure to investigate it on our end. Your patience and understanding while this is ongoing is appreciated.
Hello,
Because this is an issue as of last week and is still an issue, I'm hopeful players will be compensated for the duration of the bug (so far being two weeks)
Hello again,
Thanks for your patience.
After some investigation, we have been unable to identify any issues with the claiming of this login reward. From what we understand, it should be possible to purchase it to your Vault, provided you have the space. If you have the space but still can't purchase it, then we'll need an additional video which demonstrates this in order to continue our investigation.
To wit, please provide us with a linked video which demonstrates you have sufficient Vault space for the cube, yet are prevented from purchasing it to your Vault. We'll then continue looking into this.
Hello,
Below is a link showing I have sufficient vault space for the item I can't claim:
https://drive.google.com/file/d/1vFZosPqfOPiSXMUDQP25eI3zotjvAIjq/view?usp=sharing
Hello again,
Thanks for the prompt reply and new video.
While we can see you have sufficient Vault space in the provided video, you are inputting the command to purchase the cube to your backpack. Could you please hold CTRL when claiming the cube, if you aren't already doing so? It should add it to your Vault if you do so.
If holding CTRL when clicking the cube does not add it to your Vault, then you may wish to verify your key bindings, to ensure their settings aren't conflicting with your ability to purchase or claim items to your Vault.
Hello,
You're correct. I was purchasing the item to my backpack when it seems to have been backpack restricted. Reviewing my videos, I was trying to claim out of reflex without realizing the item is only able to be purchased to the vault. I'm sorry.
Would you be able to work on a fix to be able to purchase these kinds of items to the backpack in the future?
Hello again,
Thanks for the follow-up and feedback.
We're glad to hear you were ultimately able to claim the cube reward. We've taken note of this issue you experienced when trying to claim it to your backpack. We will be sure to look into the cause of it. Thanks again for reaching out, and do get back in touch if you ever need assistance again!
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