Bungie Answered
Game crashing causing me to die
Hi there to whom ever is reading, I go into a game and 10 mins left in the game the game crashes so hard i cant even see a error code as it nearly fully crashes my pc. My drivers are up to date and so is everything else, I have a 7900xtx and a ryzen 7 9800x3d and 64gb of ram, etc. No other game has crashing issues but this time my crash caused me to die and lose a 23k kit, I have screenshots of it and would like it refunded. Thank you for your time.
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コメント
Hi there,
Thank you for reaching out.
I'm sorry to hear that you are having issues with the game’s stability when trying to play the game.
To start out, we'd recommend trying to verify the game file integrity through steam to see if it helps. If the issue persists, please ensure that windows, and your BIOS are all fully up-to-date. Lastly, if those two steps don't help, please try uninstalling and reinstalling the game.
If you still run into the same issue despite all of this, can you provide us with a copy of your DxDiag? You can copy and paste it over on PasteBin and provide us with the link. We would also like to see the Event Viewer log from the crash, and were you on a specific contract when this happened?
Please note that support is unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through support.
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