Triple Disconnect - For the Second Time
It is clear that the original support ticket is being ignored and set to the side so in good faith i am going to reach out one more time to give you a chance to actually help and do something about a marathon error that is frustrating and game ruining that I already brought up. My first ticket is seemingly being ignored and i wanted to give the support staff another opportunity to address this rather than blaming the players for a clear marathon issue/bug.
The bug/ complete bungie side only error happens on the transition from the first to the second step of the mission: Unsanctioned Hostiles 4/6 as seen at 03:29:02
https://www.twitch.tv/videos/2826729531
I then posted a second version of the same error happening. https://www.twitch.tv/videos/2830821464 It happens both at the minute mark of 01:28:00 and then again when i deactivate the gas and the issue again for the second time at 01:30:00 . If i hear that you need a server error code I am just going spend all my day editing a video to make fun of how useless this game is.
I asked for the gear that I had lost back from the first time this happened as this is a very frustrating issue and was not our fault. you are clearly having server issues and i saw that there was a small note on the latest update, so I know that this is on your plate and something you are at least trying to address. I simply want my purple impact and my mizzy back as this is YOUR fault for having unstable servers and not MINE for not providing you a server error code. Please have an actual supervisor look this over so i do not get the generic 'we cannot help you' reply that makes Bungie look wildly incapable of helping anyone.
If you look this over you can clearly see that this is not acceptable and that blaming me on the other support ticket is a laughably bad way to address this issue.
コメント
Hi there,
Thanks for following up.
This issue was addressed in the latest patch.
If you happen to encounter this again after updating, please let us know. We'd appreciate if you can share details such as when it happened, what step of the contract you were on, and any error message or code you may have seen.
I understand how frustrating this has been, especially after experiencing it more than once. While Support is not able to restore lost gear or progress, any qualifying refunds are handled automatically by the game systems rather than manually through Support.
do you feel like you do a good job when you reply something so useless like that?
I am just asking like, do you feel fulfilled at your job or do you feel like you may be dropping the ball on situations like this?
Personally I would be disappointed at how little I can help people while owning the title of 'bungie support'
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