*MAJOR ISSUE* Softlocked out of playing the game due to Cryo Archive contract
Bungie Account Name - ttvp#7218
Platform - PlayStation 5
Description of Issue - I decided to try one of the CyAc Cryo Archive contracts (Security Protocols) in Vault Breaker. I completed the first objective for Commanders on Saturday but it took me several more runs to get about 14/20 tags. I only play solo so this was the only contract I felt confident I could complete. I noticed the contract had the same timer as Cryo Archive so I played a couple matches today (Sunday) to finish the last few tags before it expired. I got the final tag minutes before the daily reset, but died and ended my run about 5 minutes later.
On the Progress Report screen I saw the completed objective appear for a few seconds, only to disappear with the "No Active Contract" message. Upon returning to the Contracts section I was unable to turn in the completed contract, I was slightly annoyed but accepted that it was my fault for taking so long to complete it.
I switched from Destroyer to Thief to try another VB run, but saw I was blocked from entering the match with the "Turn in completed contracts before attempting a run" crew error message. Confused, I removed my kit and tried to load into Perimeter only to see the same error. I tried some other shells/maps but it didn't make a difference. Even Rook was unable to start a run which surprised me. I tried fully restarting the game and console, but nothing made a difference. As of right now I am blocked from playing any match on any map as a result of this bug, which is aggravating because it's the weekend and I was hoping to get a few more levels.
Rough Date and Time of issue - July 26, 2026 at around 1:05pm Eastern
Repro steps - I took a Cryo Archive time-limited contract (Security Protocols) and completed the objectives in Vault Breaker just before the reset and contract expiration at 1pm, but the match ended just after 1pm. I don't know if any other Cryo contracts act similarly because this is the first Cryo contract I've ever taken. I have never played the normal Cryo Archive map before, and I don't have any friends so I can't test if the issue is the same in a crew.
LINKS: https://imgur.com/a/BtqbW0b shows multiple screenshots surrounding the event with each labeled
I don't know what to do now, I love this game to bits but I literally can't play anymore until this is resolved. I pray that my entire account isn't broken now. Please do what you can to fix this!
コメント
Hi there,
Thanks for reaching out!
Please try restarting the game and clearing the download cache to resolve the problem:
https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache
If you're still blocked from starting a run after doing so, please let us know!
Thank you! Everything seems to be working now, what a bizarre glitch. I wonder if it has to do with the fact that I almost never use shutdown in favor of Rest mode, but I appreciate the response.
I am now facing this exact bug, I cannot clear the completed contract after this weeks reset and now I am locked out of playing any matches… Please help me resolve this issue so I can continue playing
Same here you guys need to create a option to complete contracts from a different tab instead of clicking the contract that is hidden behind the “decrypted” wall of waiting until reset.
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