Bungie Answered
Since S2 game crashes and/or freezes my PC at random
At first everything works normally. Smooth gameplay and graphics, No overheating or other issues in menus etc.
Then at completely random times in the game (can be 5 minutes into the first run or after 2 hours of playing) the game either crashes my GPU driver or it freezes my whole PC and I have to hard reset.
I updated GPU drivers and Windows. Reinstalled BattlEye and then the whole game.
Everything worked fine before S2 launch. The only time I had a similar issue in S1 was a week after launch but installing the newest GPU driver stopped that until now.
Here is my Rig. I was told by another player with the same issue that their PSU was destroyed by these crashes and for now I do not feel safe to play the game.
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コメント
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are having random stability issues in the game. Sounds like you've done a fair amount of troubleshooting on your end. Can you ensure that your BIOS is also up to date? Can you also try reverting to the last stable GPU driver, to see if the issue persists?
If the issue continues, to help us investigate further, can you provide us with any error codes you might be receiving when these crashes occur? Please also provide us with a copy of your DxDiag. Please paste it over on PasteBin and provide us with the viewing link.
The issues started on the older GPU driver that is why I updated to the new one.
Here is the DxDiag:
https://pastebin.com/nNPiTwAP
I updated my Windows to the newest version so all crash reports before are gone. I played one run but am too worried to continue playing due to the risk for my hardware. I also cannot update my BIOS as it has specific settings I have no clue how to replicate since my PC was prebuilt. The game worked fine before so I don't think a BIOS update should be necessary. It simply started right after S2 came out.
Here is a analysis of the bluescreen I got. The other crashes did not even give me bluescreens but just freezes. This also only happens on Marathon and no other game.
Hello again,
Thank you very much for your detailed response and the screenshot. We've taken note of this report and will continue monitoring any issues on our end that may be causing this to occur.
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