Bungie Answered
Marathon lost loot after completing success prestige key run
Loaded into dire marsh daytime with prestige gold key for green house opened key door gathered two gold BR, two GOLD backpacks along with other high value loot and completed a successful exfil and upon continuing to menus where I can see all gathered loot it was not in my inventory it showed empty no loot was exfiled with me as if I did not exfil with anything at all. I wish to have these items returned as to completing a successful run and using my prestige key along with this. I have restarted my game to see if it would resolve the issue but it did not, I still do not have my golden loot and high value loot in my inventory that was exfiled with me on dire marsh as I should and wish to have this resolved please and thank you.
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コメント
Hi there,
Thank you for reaching out and for reporting this.
If you happen to have a video of this happening, you can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.
Support is unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through support.
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