Bungie Answered
Playstation Store Error / Deluxe Edition
There's a problem with the PSN store. On the store's website, it clearly says the base game is included in the deluxe edition. We purchased that version, but it turns out that the game is not included? Even though it clearly says it is? We contacted Sony support, and after wasting 20 minutes, they said there's nothing they can do. Now what? 
2
コメント
Hello there,
Thanks for reaching out.
There was a recent announcement regarding purchases of the Deluxe Edition at a mitigated price.
You can view the entire post here.
Link: https://store.playstation.com/en-us/product/JP9200-PPSA24487_00-MARBUNDLE0000003
They said that will give the game for those who bought before the message was added
What's strange is I contacted Sony about this again, and they said this time that I bought the game and own it as purchased, despite any messaging, and will probably have to download it again once the free trial is over. Very confusing. I did not see or read the fine-print (aka "the message") and did not know about any issue when I purchased it as-advertised. Seems like a mistake somewhere between Bungie and the PS store, and I'm surprised it hasn't been fixed or better messaging about this somewhere aside from a post on Twitter.
So anyone who purchased after the message was posted is just screwed? Is there a way to pay the difference? I purchased the deluxe thinking it was a promotion to boost player interest and that was the reason for the lower price, not because I thought I was going to be scammed by Bungie. How does someone go about a refund? Otherwise I'm blacklisting Bungi3 products. I liked the game but this is ridiculous.
I purchased the deluxe edition on the 5th, not knowing anything about this. The top-level description clearly stated that the base game was included (and I had screenshotted it to send to a friend). I don't know if the disclaimer had been added at the time but, in any case, dealing with it in this way was a real dirtbag move. Nobody reads that and the main description still said it was included so any disclaimer was contradictory, at best.
Today, I contacted Playstation support when my game wouldn't run. They seemed to think I owned the product and tried to help me troubleshoot it. During this troubleshooting, I discovered the news stories and x post and brought it to their attention. They refused to do anything about it, saying they had not been given instructions. Even worse, they refused to look at the publicly available information and refused to inquire further up the chain. The only thing they would do is refund the $14 - a refund for a product they never should have sold me in the first place if they felt I didn't own the prerequisite.
To compound matters, I probably would have bought the game at the sale price last week but now that I'm being told I don't own it, it's back to full price, which I absolutely will not pay after the way this has been handled.
Same man. It's so confusing, bungie isn't helping neither is Sony. They said to me that bungie have not informed them about this and that's it
PS support are now saying the same to me. They'd told me after I heard about this that they can't refund, but that I bought the Deluxe Edition and that included the game and I'd have to re-download it once the trial was over. Now today, it's saying I still own the Deluxe Edition, but not the base game... This is pretty bad. No help from anyone.
I'd love for somebody at Bungie or Sony to try and explain that screenshot from the PS Store to me.
UPDATE: Sony refunded the Deluxe Edition even though I downloaded it. They said I did indeed purchase the Deluxe Edition which includes the base game, but really, it's was the Deluxe Upgrade Edition because it was purchased during the open play week. I called BS on that, asked the agent to review the transaction ID which clearly says Deluxe Edition, and the agent understood and processed the refund anyway.
What a mess.
The issue is still not fixed on the PlayStation store. It still shows as Deluxe Edition and still says it includes the base game. I bought it today thinking I was the getting the Deluxe edition of the game and the game isn’t even in my library. I contacted PlayStation support and they won’t even help me. Frustrated…
サインインしてコメントを残してください。