Bungie Answered
A Crash after every run
Bungie Account Name - Courier Six#3440
Platform - Steam
Region - North America
Description of Issue - Game crashes after every run.
Rough Date and Time of issue - Every time I had a run yesterday, and the one I have run today.
Repro steps - After each exfil or death, on the continue screen, the game freezes for around 3-13 seconds, and the audio cuts shortly after. I verified game files, reinstalled, and tried changing graphics settings. But it was not behaving like this last season.
1
コメント
Hi there,
Thank you for reaching out.
I'm sorry to hear that you are having issues with the game stability when trying to play the game.
To start out, please ensure that all of your drivers, windows, and your BIOS are all fully up-to-date.
If you still run into the same issue despite this, can you provide us with a copy of your DxDiag? You can copy and paste it over on PasteBin and provide us with the link.
Bungie Account Name - Courier Six#3440
Platform - Steam
Region - North America
Description of Issue - Game crashes after every run.
I have updated all drivers, uninstalled the game, reinstalled it, made ample space for the game on my systems, and updated my PC as a whole. This issue is still persisting
Here is the PasteBin link to the DxDiag.
https://pastebin.com/8u2jTfft
Hi there,
Thank you for the DxDiag.
After reviewing your DxDiag, it looks like your system is logging a memory-related issue while Marathon is running, and Discord is also showing a similar memory-related event in the report. That may explain the freezing and crash you’re seeing on the continue screen after each run.
Your DxDiag also shows a newer Windows 11 build. If you’re using a Windows Insider or preview build, we recommend switching back to the current retail version of Windows before testing again, as preview builds can sometimes cause unexpected game issues.
Please try the following steps:
sfc /scannowchkdsk /scanin Command Prompt as AdministratorIf the issue continues after trying the steps above, please let us know and include whether the crash still happens with Discord closed and overlays disabled.
Bungie Account Name - Courier Six#3440
Platform - Steam
Region - North America
Description of Issue - Game crashes after every run.
I have run a full diagnostic. And done what you said. The program still freezes upon exvil or death for Marathon the game, it self crashes once the run is over. I continue to spend more time booting up the game than I do playing it. I have uninstalled the game and re downloaded it, I have removed all games from the PC and removed discord and the game still crashes. I have since redownloaded discord and the game but still the issue persists. My computer is fairly new within the last two years and I hardly play games on it. All overlays of any kind and most if not all start up programs have been removed or killed. There are no other background programs other than the ones necessary for the computer to function. I have no other course of action and can’t even play the game I have spent money on. Please tell me you have a solution in sight?
Bungie Account Name - Courier Six#3440
Platform - Steam
Region - North America
Description of Issue - Game crashes after every run.
I am still having this issue where the game crashes after every run, and I have yet to get any more help with it. If I can not play your game, a simple answer would suffice.
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