Bungie Answered
Lost all my gear and Level 75 milestone reward due to server freeze
Hello Bungie Support Team,
I am contacting you because I completely lost my important Level 75 milestone reward (the purple Sponsor Kit, including the purple shield) due to the severe server issues and instance freezes yesterday evening (Tuesday, June 2nd).
What happened:
I successfully claimed the Sponsor Kit for reaching Level 75 and equipped the gear (including the purple shield) for a match. Shortly after the match started, the entire server instance completely froze. Both my character and my teammate were entirely unable to move (server freeze). Due to this unpreventable disconnect/freeze mid-combat, the match was counted as a loss, and my freshly equipped milestone gear is now permanently gone.
Since this was a fixed reward for a hard-earned account milestone, and the loss was clearly caused by the official server instabilities at the launch of Season 2, I kindly ask you to review my account status.
Is it possible to manually re-issue this specific Level 75 Sponsor Kit or the purple shield to my Postmaster?
Thank you very much for your help and support during this chaotic launch phase!
Best regards,
0
コメント
Hello there,
Thank you for reaching out.
The issue with the servers has been resolved through a maintenance patch.
All players that logged in on June 2nd between 10:00 AM PT to 4:00 PM PT, will receive the following 7 Sponsored Kits:
The kits have been delivered to the in-game mailbox and split into two messages.
For more information please check out the post here.
Support is unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through support.
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