Audio randomly dissappear in game and on main menu

• 正式なコメント

  

  Bungie Support

  Marathon Support

  2026年04月20日 19:02 (編集済み 2026年04月20日 19:02)

  Hi there,

  Thank you for reaching out and for reporting this.
  
  Could you try some troubleshooting steps to see if it helps resolve the issue:

  1. Check your device’s audio output

     • Make sure your system volume isn’t muted and that the correct playback device is selected (headset vs. speakers).

     • If you’re on PC, try switching the default output device (e.g., from speakers to headset, then back).

  2. Restart game and platform

     • Fully close the game (not just back to title), then restart your platform (PC or console) and relaunch the game.

  3. Disable overlays and audio software (PC)

     • Temporarily turn off apps that can hook into audio (Discord overlay, GeForce/AMD overlays, MSI Afterburner, third‑party EQ/virtual surround apps) and test again.

  4. Check audio settings in game

     • Open the in‑game Audio settings.

     • Confirm that Master Volume, SFX, Music, and Dialogue are not set to 0 and that no “mute when not in focus/background” option is enabled if you’re alt‑tabbing.

  5. Verify or reinstall game files

     • Use your platform’s “verify integrity / repair” option on the game.

     • If the problem persists across multiple sessions and other games work fine, consider a full reinstall as a last step.

  If you have tried the above steps and the audio is still not working correctly, please share:

  • Your Platform
  • The approximate date and time of when this first started to happen
  • What you were doing when the sound cut out (e.g., loading into a match, returning to main menu, alt‑tabbing, changing audio devices)
  • Do voice chat or system sounds still work when the game goes silent?
  • A video clip that shows the issue

  Please use your platform's capture button to take a video. You can upload the footage to a public video hosting site, like YouTube, then post the link here and we’ll be glad to take a look.
• 

  Yonkowolf

  2026年04月23日 07:23

  I am writing to report a persistent, game-breaking audio bug that has been occurring on PC since the mid-April (v1.0.0.4) patch.

  The Issue: During gameplay, all in-game audio will suddenly drop out and go completely silent. After a period of silence, all the queued sounds (gunshots, footsteps, environment) will play at the exact same time in a massive, deafening "burst." This happens consistently across all maps, usually triggering during high-intensity firefights or when multiple sound cues stack up.

  Hardware Profile:

  • Platform: PC

  • CPU: AMD Ryzen

  • GPU: AMD Radeon

  Troubleshooting Steps Already Taken: To rule out local hardware or Windows conflicts, I have performed the following deep-level troubleshooting, but the issue persists:

  • Deleted the cvars and cvars.old files in the AppData Roaming folder to force a clean configuration.

  • Disabled "Windows Sonic" / Spatial Audio and forced Windows audio to 16-bit / 44100Hz (CD Quality).

  • Turned Proximity Voice Chat completely OFF and switched to Push-to-Talk.

  • Disabled the "AMD High Definition Audio Device" in Device Manager to prevent driver conflict.

  • Adjusted Windows Registry (SystemProfile) to disable Network Throttling (ffffffff) and set System Responsiveness to 0 to prevent DPC latency spikes.

  • Confirmed no background capture software (OBS, Shadowplay, etc.) or virtual audio cables are hooking into the game.

  Conclusion: Because the issue persists after all local troubleshooting, and strictly began after the v1.0.0.4 update adjusted gunshot distance scaling, this appears to be an engine-level Audio Buffer Overflow / memory leak. The engine seems unable to process the expanded audio ranges without choking the thread.

  I am submitting this so the audio team has a documented AMD hardware case for the upcoming hotfix.

  Thank you,

  はい

  0

  いいえ

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