Bungie Answered
Game constantly crashing after update
My game keeps crashing tonight I've lost so much stuff completely puts me of playing at the moment.
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Hi!
Thanks for reporting this, and I'm sorry to hear your game has been repeatedly crashing since the latest update. Just to help narrow down the possible causes, did you get any error code, screen, or message when these crashes happened? If you did, I'd appreciate a few screenshots or a video recording of them, if you can, so I can further investigate.
You can upload your screenshots or video to a public hosting platform like YouTube or Imgur, and share a link here.
Thanks!
Hi no errors, just froze then back to the xbox menu when it happens again I'll screen record thanks just lost a full bag twice aswell
Hi again,
Thank you for following up. I'm really sorry to hear these crashes are still happening at this hour. You may need to reinstall Marathon to resolve this, as this will clear out any corrupted or otherwise broken data that may have snuck into your game files, causing these crashes.
Please follow this guide on Installing, Reinstalling, and Updating Marathon, and head to the Xbox Series X|S tab for instructions on reinstalling the game. You might also want to clear your console cache as well.
Let me know how it goes!
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