Collector's Edition - Steam - Still no game voucher

I pre-ordered the Collector's Edition for steam and while the physical products have arrived, I have yet to receive most of the digital rewards, most notably the game itself. I placed the order last week on the 26th of February and I'm quite disappointed I missed out on being able to play day one due to whatever is causing the delay for the email with my game voucher. I've sent a ticket with my order number already shortly past midnight on the 5th in hopes I'd be able to play Marathon on time, but the auto response told me the ticket queue times have increased, thus I should allow 2-3 business days for a response. I have no hopes of playing today or the weekend as a result. I know there's some issues with the rollout for the deluxe edition, twitch drop, and server slam items, but I just really want to play the game. I'd buy the game directly from steam despite having bought it already, but I fear that it'd mess with my account's registered game edition or that I won't be able to redeem the game voucher when it did come. Furthermore, I wouldn't be able to refund the game either because I'd play way past the refund time period for steam...

So, I'm wondering if there's any other collector's edition buyers that are having the same issues that I am. I bought the Halo: Reach Legendary Edition long ago and it came with a physical copy of the game and I believe it came with redeemable digital codes. For the future, I'd like to suggest that if one were to buy a collector's edition of a Bungie game, that a physical game voucher be included. Or at the very least have it delivered on time, especially if it's pre-ordered. As a long time Bungie fan, I was excited to play Marathon, but sadly my excitement has died down due to circumstances outside of my control.