Bungie Answered
Weasel error
followed all of the recommended bug fixes for this nothing works. I preordered the game and still have yet been able to play it.
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Hey there,
Thank you for reaching out,
WEASEL is a general network disconnect error – it means your client is losing its connection to our backend (BAP) during sign‑on or matchmaking, sometimes because of local network issues, sometimes because of a hiccup between you and our servers.
Since you’ve already tried the basic steps from the error‑code article, here are a few deeper things to check:
Use a wired connection if you can, and fully power‑cycle your modem/router and platform (unplug for 30+ seconds, then restart everything).
Temporarily turn off VPNs, proxy apps, and extra firewalls/antivirus and make sure Marathon/BattlEye are allowed through any security software.
If you share this Bungie account across platforms, make sure no one else is logged into Marathon/Destiny on the same Bungie profile at the same time, as that can also trigger WEASEL kicks.
If you still hit WEASEL every time after that and can’t reach gameplay at all, please grab:
Your platform (PC/Steam, PS5, Xbox),
Your Bungie Name,
Your country/region + ISP, and
Rough time (with timezone) of your last few failed attempts,
and either add them here or submit them through the Marathon Help site so the team can check your account and recent error logs directly. That will help us see whether you’re running into a local connection problem or one of the rarer account‑side issues we need to fix on our end.
Hello,
I am experiencing the same issue. I have tried everything: changing settings, running troubleshooting steps with my ISP, and even using CloudWARP. None of these solutions worked.
It has been two days since I purchased the game, and I have only been able to play the tutorial.
I would appreciate an explanation or a fix for this bug, as I have already attempted all available troubleshooting steps.
Thank you for your assistance.
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