Bungie Answered
Hard crash to bios at random times
To whom it may concern,
Ive been having a lot of stability issues since season 2 started, I've had a consistent issue of my PC hard crashing straight to a restart/to BIOS. BIOS + all drivers are updated, and Game cache is installed. Had a similar issue at the start of Season 1 but by ~week 2 the issue was gone and only rarely happened very intermittently. Would love any input even if its a "your system needs an upgrade".
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Commenti
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are having issues with the game crashing since the most recent season started. On top of all of the troubleshooting you've already attempted, if you haven't, please also ensure Windows is fully up to date and try uninstalling and reinstalling the game.
If the issue persists, to help us investigate further, can you clarify when the game crashes and if you are receiving an error code when this occurs? If so, which one are you receiving? Please also provide us with a copy of your DxDiag. You can copy and paste it over on PasteBin and respond with the link.
Nope no error code, which makes it more frustrating.
I'll be either in run or in menus, and my system will just go completely dark; straight to a reboot/to bios, like if I hit my case's reset button.
-Game's cache is verified
-Fresh uninstall -> re-install of the game through steam
-All Chipset drivers and MOBO bios up to date afaik
DxDIAG is below (this was done after the most recent crash):
https://pastebin.com/WzQN1BqY
Apologies if the paste is LONG, dont know exactly what you need here. There is a "Marathon.exe" ~ line 1718
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