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Bungie Answered

Cannot get past sign in screen for days

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Vasillian
Account name: Vasillian#8015 Good evening, since 2 weeks ago I'm stuck at the sign in screen for hours. Tried everything Data rebuild, sign out and sign in my ps account, clear cashe, restart router and PS5 , delete and download again the game and generally everything I could think of and read online. At this point I'm thinking of asking for a refund since I'm spending my free time just trying to log in than actually playing so this is my last shot. Any help is appreciated.
2

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  • Commentaire officiel
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    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out.

    Since you’ve already gone through troubleshooting steps already, the next thing I’d suggest is testing the game on a different network path if you can, such as a mobile hotspot, just to see whether the login completes there.

    If it still happens, please send us:

    • your country/region
    • your ISP name
    • the approximate date/time you last logged in successfully
    • whether trying a different connection changes anything
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    Vacant1146

    I'm having the same issue ever since the update. Stuck with a black screen and music. Did every recommended workaround to no avail.

    1
  • Avatar
    Vasillian

    I'm in Greece/Europe
    Last time I logged at the begging of season 2 first couple days.
    Trying a different connection doesn't change anything for me.

    1

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