Bungie Answered
Bungie ignoring requests for customer service
Bungie ignoring customer service request
I bought the Deluxe edition during the trial week as it showed it contained base game - as everyone knows Bungie says they would honor including the game for us. I still can't play the game because the standard edition isn't showing purchased. I messaged PSN who said to message Bungie, and Bungie said they only have customer service for their merchandise store 😑 then they suggested to just post in a forum so here I am.
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Hello there,
Thank you for reaching out.
I just wanted to let you know that I've created a support ticket for your issue, so one of our team members can assist you directly. Please keep an eye on your emails for the ticket link.
I'm having the same issue. Can I please get a support ticket created for my account as well?
Thank you!
Just an FYI to everyone that sees this, if you purchesed during the trial week and still havent received the game, you wont be getting it. Both playstation support and bungie support flat out said that anyone and everyone who has been affected has been properly compensated. Its a blatant lie, but I pushed back for almost 2 full weeks to poth playstation support and bungie support and both said to go to the other until finally bungie said I wasnt eligible to receive a game code becuase my purchase was HOURS after that tweet from one of the developers. Ive talked to other people in the same boat, I know a single person that got a copy of the game and they purchased it on the 2nd. Seams like anyone that purchesed on the 3rd or after are SOL. Bungie is currently experiencing massive layoffs aswell as a number of other issues so this is probably the end of the situation. They successfully swept it under the rug. I say good to the layoffs. Ill be happy to see the studio close after how they've destroyed any good will with their comunity and fired almost all their real talent years ago. Fuck bungie. Sorry to anyone like myself who's money is just lost in the void now. PLEASE protest with your wallet and boycott this shitty company so they go under sooner rather than later and cant fuck over more people. Bungie has been dead for years, dont feel bad or grasp onto nostalgia. Get angry. The state of the industry is a joke and we all just go along with it. If your seeing this, spent money on the game and dont have access. Make your voice heard, plaster your experience everywhere and make sure to let others know. This is wrong, and theres no longer anything we can do about this situation but warn others.
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