Bungie Answered
Lost all items despite successfully exfil-ing
After successful Cryo exfil, empty inventory on return to main menu (today, May 7th, approximately 1:45pm), never happened before.
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Hi there,
Thank you for reaching out. I'm sorry to hear you lost your items and gear despite successfully exfilling.
By any chance, were you able to grab a video or some screenshots either of your run/the moment you exfilled, the Success or Elimination screen, or the post-game inventory screen? This would help us gain more insight on the incident. If you can, please upload your video to a public hosting platform like YouTube or Imgur and share a link here.
Thank you!
I had no reason to record the game as it was a normal cryo run, and if I had taken a screenshot it would have just been of my empty inventory.
I have no problem losing in Cryo - I do all the time. Have 360 hrs logged. But feels bad to successfully exfil and still lose it.
i had this exact same thing happen to me and i DID take a video as i was streaming
https://www.twitch.tv/spleeneater/clip/AgitatedInspiringFerretMcaT-3ZewrLWC3GnK6mYx
It’s been an issue for over a month now with literally over a hundred reports on here on different pages. Many videos later and a “patch” that supposedly “fixed” the issue, didn’t fix the exfil bug. It’s actually game breaking to the point of not wanting to risk using high value loadouts with the confidence of possibly losing it by any other way than by fair means. I reviewed Marathon as 5 star on Xbox btw because it is a great game that worked fine up until they fiddled with the exfil with one of the first updates. I haven’t bothered playing for the last two weeks. I’ll definitely come back when the issue is finally fixed.
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