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Bungie Answered

Crash on Ps5 cryo

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Spekhettios

Was kickout mid game and unable to rejoin, lost gold shield and equipment. As well as losing my teams equipment and cryo key number 4.

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  • Commentaire officiel
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    Bungie Support
    Marathon Support

    Hi there,

    Thanks for the report.

    If you are still experiencing any crashing, can you please try the following:

    • Completely power down your PS5 (not rest mode), wait ~30 seconds, then start it back up.
    • Check for and install any system updates (PS5 system software)
    • On PS5, you can also try Rebuilding the Database by going into Safe Mode → Rebuild Database.
    • Reinstall Marathon and Clear your console's cache (Please check out this guide)

    Also, please make sure your console has good ventilation. Overheating can trigger safety shutdowns that look like random crashes.

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