Bungie Answered
PlayStation Direct Marathon Collector's Edition: Digital Products codes invalid (Zero Step emblem, Zero Step background)
I ordered the Marathon Collector's Edition from PlayStation Direct [1] and received codes for the exclusive Zero Point emblem and Zero Point background items on launch day via email. However, when attempting to redeem the codes for the emblem and background on Bungie.net, I receive a message saying the code is invalid with a 2000 error code (screenshot attached).
There are multiple customers online reporting [2] [3] this issue as well. Someone on a Reddit thread [4] mentioned that PlayStation Support said to reach out to Bungie to get this resolved. I have not seen any indication that this is a known issue or being worked to be resolved. Please help?
- [1] PlayStation Direct listing: https://direct.playstation.com/en-us/buy-accessories/marathon-collectors-edition
- [2] Discord feedback thread: https://discord.com/channels/1303855380845301861/1479636403515162796
- [3] Bungie.net thread: https://help.marathonthegame.com/hc/en-us/community/posts/46960584592916-Collector-s-Edition-emblem-code-not-working
- [4] Reddit thread: https://www.reddit.com/r/Marathon/comments/1rlx6y9/collectors_edition_bonus_content_not_working/
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Commentaires
Hi there,
Thanks for reaching out.
I have passed this on to the dev team for investigation.
Thank you!
I'm glad to see I'm not alone, I've been getting bounced back and forth between Playstation Support and Bungie Store Support and neither one will help me and claims I need to instead contact the other one. I get the exact same "Invalid Code. Please try again. (2000)" error with both of my Zero Step codes that I was emailed.
I also have this exact same issue.
PlayStation said, "We could confirm there is no issue with the codes, sadly they cannot be applied from our end since they have a special process to be applied directly in-game."
I've already tried different browsers, mobile, icognito mode. Still the same issue.
Is it possible that we can submit proof of purchase and Bungie can just issue us new codes? Bungie is already selling the Collector's Edition on their own site now.
I wanted to confirm I just got an email from PlayStation Direct with codes that actually work!
I also got an email just now with codes that work. Hopefully, everyone else also got an email!
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