Bungie Answered
[Fixed] Twitch Sponsored-Kit Claimed but not added to Vault
UPD for the record: After cleaning my Vault to have roughly enough space, both Kits appeared after relaunching the game.
Please close this ticket.
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Bungie Account: MagicKoiCarp#3432
Platform: Steam
As mentioned, I have received two In-Game mails with Twitch-Sponsored Kits, both of which I tried to claim, and unfortunately, both did not appear in my inventory. My suspicion is that it was because there was not enough space in the Vault, and typical behaviour of asking players to manage their inventory in order to fit new items didn't trigger.
My suggestion would be to add a text to the message itself, as a bandaid fix.: Make sure you have enough space in your Vault before claiming. This item requires at least 8 inventory slots.
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Commentaires
Hi there,
We're glad to hear you were able to get your rewards! If you run into any other issues, please don't hesitate to create a new thread.
UPD for the record: After cleaning my Vault to have roughly enough space, both Kits appeared after relaunching the game.
Please close this ticket.
This was my exact problem. I claimed 2 of them from mail, and they didn't appear anywhere. Cleared out enough space, restarted the game, and it appeared in vault
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