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Bungie Answered

Footage of marathon crashing in steam on launch

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HAYWIRE
  • Bungie Account Name - HAYWIRE#4872,
  • Platform - Steam

I saw support request footage of marathon crashing in another thread, so here you go. I hope this somehow helps! I really want to play the game. I can provide any additional information needed.

https://youtu.be/IFQjp4s2lV8

list of things i've tried (doesnt work):

- verified integrity of game files

- ran game as admin

- clear steam cache

- disabled overlays (discord and nvidia)

- opened in windowed screen

- disabled vanguard

- updated drivers (and everything else)

- scrub and reinstall marathon

- scrub and reinstall steam

- don't have focusrite

- not sure where AVX is in my bios. (my pc is asus rog gr8 ii)

2

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  • Commentaire officiel
    Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Please see our Marathon Storage and System Requirements guide to ensure your system meets the current minimum specs. If it does, please try installing the game on another disk to rule out potential hardware issues.

    If you're still experiencing issues after trying this out, please let us know your system specifications and we'll be glad to investigate further.

  • Avatar
    HAYWIRE
    (Modifié )

    Additional info: running "bcdedit /set xsavedisable 1" in command prompt causes the game to crash almost instantly, without a black screen showing at all. You simply see the steam button go from "stop x" to "play". Reversing this with "bcdedit /set xsavedisable 0" returns the black screen on launch as shown in footage.

    0
  • Avatar
    EvaXenoPhon
    (Modifié )
    Hey there,
     
    One thing I find a bit interesting/unique to your video is that it appears that the BattlEye window doesn't appear to even pop up (maybe it's on another monitor?).
     
    Regardless, the end result is similar to many of us (aka the whatever processes going on silently end with no error code, and Steam just returns to "Play").
     
    Wish I had a solution for you, but--before you go and download anything to check what Instruction Sets your CPU is capable of--I'm assuming your ROG GR8 II has an Intel i7-7700 CPU?
     
    I’m reticent to post a link (even to Intel’s site), but Intel's Product Specs section for the i7-7700 lists (under "Instruction Set Extensions"):  Intel® SSE4.1, Intel® SSE4.2, Intel® AVX2
     
    Furthermore, given product listings;  the premium ROG GR8-II appears to meet most of the system requirements of Marathon's “System Minimums” (please double check if/when you can), but certain models of ROG GR8-II might be a bit low on GPU GRAM [3GB vs 4GB minimum required, but you might have the 6GB model].
     
    If I recall correctly; some ROG Systems are calibrated to pull from CPU memory to make up the difference, but--still--it is potentially worth noting here.
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  • Avatar
    HAYWIRE

    Hey Bungie Support,

    So, I never actually looked into the minimum requirements in detail, I just skimmed it and thought I should be good. Turns out, my GPU only has 3 GB GRAM of the min 4 GM as EvaXenoPhon pointed out (thanks). Is that enough to make this game unplayable on my PC?

    Thank you for your time.

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  • Avatar
    Bungie Support
    Marathon Support
    (Modifié )

    Thanks for the added details. Unfortunately, as the minimum requirements are one of the following GPUs at this time, you may encounter difficulties running the game:

    NVIDIA GeForce GTX 1050 Ti (4 GB) / AMD Radeon RX 5500 XT (4 GB) / Intel Arc A580 (8 GB, with ReBAR on)

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