Bungie Answered
Game Crashes when I open map
Sometimes when I open to map I crash to desktop, this has happened multiple times to me and my friend causing us to lose all our items
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Hi there,
Please see our Marathon Storage and System Requirements guide to ensure your system meets the current minimum specs. If it does, please try installing the game on another disk to rule out potential hardware issues.
If you meet the minimum required specs and notice any further consistency to when the crashes occur, please let us know!
Same with me and my friend haven’t lost anything yet but pretty frustrating.
I have a 1TB of free storage, a Ryzen 7 9800X3D, NVIDIA GeForce 3060 Ti, 32gb Ram, and I am on windows 10.
Since I last wrote this the same thing happened twice and happened to my friend once more again, we think it has something to do with the DCON it has only crashed when the DCON icon was on the map or when we pinged the DCON. It has only happened on Perimeter.
happening to me as well 1TB free space as its on a new SSD i7 10thgen 4080 32gb ram
Happening to me too and not a hardware issue. It has happened on Perimeter and Dire Marsh and always when I press M to open my map. The game freezes for 3-5 seconds and crashes. The map screen doesn't appear. It has happened les than 5 times since launch and did not happen at all in 48 hours of Server Slam play as far as I remember.
CPU - AMD Ryzen 9 9900X3D
Motherboard - MSI MAG X870E Tomahawk
GPU - NVIDIA RTX 5080
RAM - 64GB DDR5
Game is installed on a 2TB NVMe drive which is separate from the boot drive.
Same is happening to me as well - have tried some of the troubleshoots of even reinstalling on another drive, but still happened. Twice last night, and just had it happen again tonight.
CPU - Ryzen 9 9950X3D.
RAM - 64GB DDR5.
GPU - NVIDEA RTX 5080.
I also have 2x M.2 NVMe SSD's - both of which have had this issue.
I have also done file verification too.
I also have a friend that this bug has affected as well and their setup is much lower spec's than mine - so this to me doesn't seem like a hardware incompatibility issue.
EDIT:
No idea if it's the same for anyone else, but mine seems to only happen on Perimeter
Thanks for the added details! We're investigating a rise in similar reports on certain AMD CPUs and hope to have it resolved as soon as possible.
I have this issue every now and then on an Intel-based system. My friends have also had this issue mid run.
Specs:
Intel 13700k
32 GB RAM
2TB SSD
5080
I’ve had this occur to me on three separate runs, eventually was able to reconnect to the first two, game refused to cooperate and led to two of our crew not exfiling an otherwise successful run:
Intel (R) Core i7-10700F
Nvidia GeForce GTX 1660 Ti (6GB)
1.36 TB disk space
Also having this issue, several times per day. It specifically crashes as I open the map (the map doesn't load, it crashes mid-animation).
handle -- syncreteyes#1812
Platform -- Steam
OS -- Windows 11 Pro
Processor -- AMD Ryzen 7 5700G with Radeon Graphics
RAM -- 16 GB
Graphics card -- Nvidia GeForce RTX 3060
(yes, this is counted as a 'second' GPU)
Having the exact same issue, frequently, and it is very frustrating in this type of game and play environment. After about 10-15 min in the run if I open the map, I hard crash to desktop. Sometimes I can reconnect, but the infil animation is like 4 fps and struggles, then I can't move and items are wonky for about a minute after loading back in. I have lost so many exfils and loot. =( BUNGIE, please fix this.
Processor Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (3.70 GHz)
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor
GPU NVIDIA GEFORCE RTX 5070 12GB RAM
WINDOWS 11
Platform is Steam
1 TB SSD with plenty of storage available. I don't hoard games on that drive.
I've also had this occur and notice that it seems to happen when underground. It's happened to me in both Tunnels on Perimeter and underground in AI Uplink in Dire Marsh. I don't seem to notice any frame drops after rejoining and haven't had an issue with the game after reconnecting to the game.
Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2904 Mhz, 6 Core(s), 12 Logical Processor(s)
Installed Physical Memory (RAM) 40.0 GB
Windows 11 Home
Platform is Steam
Same problem here.... Also when this happens can you make it bypass the intro screens and get straight into the game!?
Even after the most recent patch this is still happening to me. I'm not running AMD but NVIDIA
Multiple times too... WTF
This is not a faulty hardware issue. The same was occurring when Crytek did their Hunt 1896 update. You'd pop open the map, theirs would actually load on your screen (no map shows on my recording software in Marathon), but then crash the game immediately. That kind of crash was not happening before the 1896 update, but was solved in about a month's time. I haven't looked to see if there are shared UI dependencies across the games, but they sound related. Pull up a couple rasters and just get booted from the game. At least Marathon's reconnect is buttery smooth and syncs up nicely. Attached a recording of my WHOLE CREW getting hit with the issue in a Perimeter match spawning inside Data Wall back to back. I missed some conversation in the replays, but the Destroyer at the end was able to open and close the map at start before it finally hit. Also, I do not know the Triage's cpu, but the destroyer was Intel, I have AMD. I do not believe I've ever had it happen to me more than once in a match.
Bungie Account Name - Micro#7117
Platform - Steam
Description of Issue - When opening the map ingame (pressing M), the game can freeze and crash to desktop.
Rough Date and Time of issue - Been possible since launch, not sure if I encountered it during the server slam. It happens seemingly at random
Repro steps - Just try pressing M whenever a match is loaded in-game. Can happen at round start or in the middle of the match. In the supplied video, the issue happened to my whole team. 3/11 9:42PM EST on Perimeter
LINKS: https://youtu.be/wzpy0GfltvQ
Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. 1.I0, 7/13/2024
SMBIOS Version 2.8
BaseBoard Product MPG B550 GAMING PLUS (MS-7C56)
Installed Physical Memory (RAM) 32.0 GB
Adapter Description AMD Radeon RX 6800
Model Samsung SSD 990 PRO 2TB (240GB free)
This is happening to me too and it is not a hardware issue similar to others reporting this
Happened to me and two of my friends too
This is happening to me too. This needs to be added to known issues.
I've had these crashes very rarely. They are always silent too. But it is frequent enough to be an issue.
Specs:
9800X3D
9700xt
32 GB RAM/6000hz
Win11
All installed on a M2
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