Bungie Answered
lux issue -negative balance
I bought the deluxe edition however nothing appeared i accidently bought the premium pass as i didnt think that was part of deluxe until i found out you get the premium pass voucher, i requested refund thinking it would be revereted however steam have refunded me £7 and im now -1100 lux how can i get this removed so i can just use the premium pass voucher?
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Exactly the same for me, following as I am now minus -1000 LUX points
'Players may seek a refund for purchasing in-game Shop items purchased with LUX up to 7 days after purchase by contacting us through our Help Request form' - Where is this Help Request form buried?
For myself and the original poster the refund via Steam has been done which is no fault of our own. I do hope we do not face consequences as per In-Game Currency & Reward Pass Guide – Marathon Help - 'IMPORTANT: Players found to be abusing LUX refunds or chargebacks may be temporarily restricted or permanently banned.'
Okay found the form so will submit there as well : Contact Form: Missing LUX or Shop Purchases – Marathon Help
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you ended up with a negative LUX balance due to an issue you had with your pass voucher. As DODETHIS has suggested, to investigate this further, please submit a request through our Missing LUX or Shop Purchase Contact Form.
Got no LUX on my account, but entering the shop it shows i have got -1 LUX points. Visual bug, but the topic fits
@DODGETHIS.EXE
Hold on you can sell a premuim pass access, that's awful design, i might have already done that will have to check later.
Only logged last night so not expecting a reply till next week if they are not working weekends.
i mean why would it go there when it should be on main page to show user hey use pass not a single item with no image in the bottom of vault lol if i had this before my hiccup with paying for premium then it didnt let me know it just allowed me to pay
Logged in today and I have 1 premium pass in my vault and now -850 LUX but my support ticket remains untouched. I know they gave more lux for originally bought LUX as per within the ingame inbox (I edited this post reply after I saw it) but not sure the numbers add up still. Anyway I await my ticket support to get it fully resolved.
They closed your support ticket?
@dogethis.exe yeh with this unrelated reply : Rewards Pass Rank items can only be unlocked during their Season and can be claimed at any point during the Season. Once this window of availability passes, unlocked items can no longer be acquired. Bungie does not restore items that have been intentionally or accidentally deleted from a player’s account. ( i submitted a new one and included screenshots )
ZERO Gotcha, fingers crossed this time around
Got a reply:
While we understand your situation, due to LUX purchases coming from a platform's store, we're unable to process LUX refunds or move LUX from one account to another account, in accordance with our LUX Refund Policy.
Rest assured that you will be able to use the extra Premium Rewards Pass Voucher in the next rewards pass.
Not helped one bit sigh... Basically they are refusing to reset the balance :-(
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