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Bungie Answered

[Urgent] PS5: Still Stuck after Update 1.0.5.3 - Continuous Issue since Patch 1.0.5.1

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Aiwever
I am reporting that the "Signing In" infinite loop remains unresolved on PlayStation 5 even after applying Update 1.0.5.3 (1.011.000).
Critical Facts:
  • Platform: PlayStation 5
  • This issue has persisted for two weeks since Patch 1.0.5.1.
  • Previous logs and information I provided did not lead to a resolution for my account.
  • I have already performed all recommended troubleshooting (full power cycle, reinstall, DNS).
Request for Information:
  • Please let me know if you need any new specific data to investigate why the recent fix failed for my PS5 account.
  • Additionally, please advise if there are any specific actions I should avoid (e.g., repeated login attempts) that might interfere with the recovery of my account session.
My goal is the season deadline (Level 100), and I need to return to the game as soon as possible. Thank you.
 
On a personal note, I only have until the end of April to play this game due to private circumstances. I am aiming for the Platinum Trophy, and the only thing left is reaching Season Level 100. I am currently at Level 60.
I have put a lot of effort into this game, and I truly don't want to give up on my goal due to a technical error. Please, I sincerely ask for your help so I can complete my journey before my time runs out.
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  • Comentario oficial
    Avatar
    Bungie Support
    Marathon Support

    Hi there,

    Thanks for reaching out. I'm sorry to hear you're continuously getting stuck on the sign on screen. I understand this is a pressing situation for you.

    Here are some additional steps you may want to take to resolve this. Could you please give them a try and let me know how it goes?

    1. Fully exit Marathon and reboot your PS5.
    2. Power-cycle modem/router (unplug 30–60s, plug back in).
    3. When internet is back, launch Marathon once and wait a few minutes at “Signing in…”.
    4. Temporarily disable any third-party antivirus/VPN and test once.
    5. If you can, try to sign in while being tethered to a phone hotspot or a different network.
      - If you're able to sign in while on a mobile hotspot connection, let me know below.
    6. Clear your console cache, then log back in and relaunch Marathon.

    If that doesn't help, you may also want to try the following:

    1. Fully close Marathon and your console.
    2. If you use a VPN, please close it.
    3. Power-cycle your modem and router (unplug for 30–60 seconds, then plug back in).
    4. After the internet is back, reboot your console.
    5. Launch Marathon (with no VPN if you use one) and wait a couple of minutes at “Signing in…”.
    6. Flush DNS and reset network stack.
    7. Change DNS away from ISP defaults.
    8. Temporarily disable extra filters:
      - Turn off any third-party firewall, antivirus, or router-level security features.
      - Make sure no router-side VPN / DNS filter is still active even when your VPN (if you use one) app is off.
  • Avatar
    Aiwever

    Update: Great news! I tried the mobile tethering as you suggested, and I was finally able to sign in and see my character for the first time in 10 days!

    This result proves two critical facts:
     1.My PS5, game data, and account are all perfectly fine.
     2.The issue is 100% related to the connection route between Bungie's servers and my ISP (J:COM, a major provider in Japan).

    It appears your servers are incorrectly dropping or blocking packets from J:COM's IP range. While I'm relieved my account is safe, using a mobile hotspot is not a sustainable solution for reaching Season Level 100.

    Now that the cause is identified, I sincerely ask the dev team to fix this routing/handshake issue with J:COM before the next weekly maintenance. Thank you for pointing me to the tethering test!

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  • Avatar
    Aiwever

    Hello, I assume you are currently working on a fix, but I want to emphasize one critical point: There are undoubtedly many other Runners facing this exact same issue who haven't spoken up.

    I’ve only made it this far because of my specific personal goal, but most players wouldn't. Especially for those who aren't fluent in English, a week-long "Signing In" loop is simply an invitation to silently uninstall the game. You might be losing players without even realizing it.

    I am not asking for special treatment. I am asking you to save the game's future and, in doing so, save all of us who are still waiting at the gate. Please, look into the routing issues for all affected users. Thank you!

    0
  • Avatar
    Bungie Support
    Marathon Support

    Hi again, thank you for following up. I'm so glad to see using a mobile hotspot resolved your sign-in issues!

    I understand that this is not an ideal solution for the moment, and I really appreciate your continued support for Marathon in that regard. I've raised this issue to the appropriate team for further review.

    If you encounter any other issues or concerns, please don't hesitate to post about them in the forum!

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