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Bungie Answered

Can't sign in

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rend*+

I have tried everything, nothing works. Cannot sign in to the game through steam in Finland. It's just permanently stuck signing in.

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  • Comentario oficial
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    Bungie Support
    Marathon Support
    (Editado )

    Hi there,

    Thanks for reaching out.

    Could you try the following troubleshooting steps to see if it helps with signing into Marathon:

    • Fully exit Marathon and Steam and Reboot your PC.
    • Power-cycle modem/router (unplug 30–60s, plug back in).
    • When internet is back, launch Steam → Marathon once and wait a few minutes at “Signing in…”.
    • In Windows Security → Firewall & network protection → Allow an app, make sure Marathon and your launcher (Steam) are allowed for Private and Public networks.
    • Temporarily disable any third-party antivirus/VPN and test once.
    • If possible, briefly test via a mobile hotspot or different network.
    • If it signs in there but not on the normal connection, note that in your reply.
    • In Steam, run Verify integrity of game files for Marathon.
    • In Steam, also try Steam → Settings → Downloads → Clear Download Cache, then log back in and relaunch Marathon.

    If that doesn't help, please try the following afterwards:

    • Fully close Marathon and Steam.
    • If you use a VPN, please close it.
    • Power-cycle your modem and router (unplug for 30–60 seconds, then plug back in).
    • After the internet is back, reboot your PC.
    • Launch Steam → Marathon (with no VPN if you use one) and wait a couple of minutes at “Signing in…”.

    • Flush DNS and reset network stack

      • In Windows, open Command Prompt as Administrator and run, one by one:
        • ipconfig /flushdns
        • netsh int ip reset
        • netsh winsock reset
      • Reboot the PC, then try Marathon again.

    • Change DNS away from ISP defaults

      • Windows Settings → Network & Internet → Advanced network settings → More network adapter options.
      • Right-click your active connection → Properties → Internet Protocol Version 4 (TCP/IPv4) → Properties.
      • Set DNS to Manual and use, for example:
        • Preferred: 8.8.8.8
        • Alternate: 1.1.1.1
      • OK → reboot → try Marathon again.

    • Temporarily disable extra filters

      • Turn off any third-party firewall, antivirus, or router-level security features.
      • Make sure no router-side VPN / DNS filter is still active even when your PC VPN (if you use one) app is off.
  • Avatar
    Tevu

    Hello hi, I assume that you have also tried using a Mobile Hotspot on your phone, and USB Tethering. I'm having the same issue, and this is the only way I am able to play. I did buy a Wi-Fi adapter, and it should arrive in couple of days. As I have been Ethernet this entire time. I also have a friend who fixed this issue just by getting a new router. 

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  • Avatar
    rend*+

    I have tried all of these methods. Doesn't work on my ethernet connection. mobile hotspot however works fine.

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  • Avatar
    Tevu

    Hello again, I managed to fix it somehow on my Ethernet as well. All I did was check that I have a Open NAT offering from my ISP. And at least on Elisa, they have a free option for that. And all I had to do was change my APN in my modem settings to the one Elisa's website had instructed. 

    Hope this helps you out too.

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  • Avatar
    rend*+

    Hello, as it happens, I am also on Elisa. Changing my APN settings helped. Thank you so much Tevu.

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