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Bungie Answered

Game gets stuck on this screen...

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boggy

I was playing just fine the first few days and now i'm geting stuck on this screen

 

Nothing changed on my end but now I can't get passed this.

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  • Comentario oficial
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    Bungie Support
    Marathon Support

    Hello there,

    Thank you for reaching out to us.

    We understand that Marathon is getting stuck on a particular screen. We're sorry to hear of this, as we can imagine how this may have caused concern. So that we can effectively look into this, please consider sharing the following details for our investigation:

    • The platform you play on.
    • If on a PC, please share your OS and GPU.
    • The approximate date and time you first experienced this on.
    • If it seemed particular actions triggered this, then please outline them for us.

    Once we have the above information, we will review and see what other information we may need for our investigation.

  • Avatar
    boggy

    Also i'm playing through Steam.

    -1
  • Avatar
    boggy

    I'm playing on PC via Steam. Running Windows 11 Home and using an Nvidia RTX5070 Ti.

    First experienced it today around 11am after playing earlier in the day. I've tried reinstalling completely, or uninstalling and reinstalling BattleEye and running as administrator. So far nothing has worked.

    The only thing I do for it to trigger is starting the game. I didn't do anything different since the last time I was able to get on.

    Thank you

    0
  • Avatar
    Bungie Support
    Marathon Support

    Hello again,

    Thank you for these details.

    We have taken note of this information you've shared. Having reviewed this information, it seems strange to us that you would experience an issue like this with your set-up. So we can take a more granular look into this, could you kindly share a DxDiag with us?

    You should be able to obtain one via the following steps:

    1. Restart your machine.
    2. When you log in, please click on the Windows icon, then type dxdiag. If typed correctly, only one command should appear. Please click it. (If you need to enter the credentials of an administrator of the PC, please do so).
    3. Allow the tool to run. A green bar should progress on the bottom portion of the window. If you receive any dialogue boxes as it progresses, please address them accordingly.
    4. Once the tool is completed, please click on the "Save All Information" button. Save the resulting text file in an easy to find location, such as your Desktop. Then, close the tool.
    5. Open the text file you just created and copy all of text to your clipboard by selecting all of it (Ctrl+A) and copying it (Ctrl+C OR right-click and click Copy). Then, close the file.
    6. Go to pastebin.com
    7. In the text box below, paste all of the text in the box.
    8. If you would like to make your system specs hidden, you can change the Paste Exposure to Unlisted. This will hide it from the Public section of the site but still allow people to view your Paste. Then, click the Create New Paste button.
    9. Copy the resulting URL and reply back with the pasted URL.

    Once we have this info, we will review it and hopefully identify the cause of this issue.

    0
  • Avatar
    boggy

    Hello,

    Yea I thought it was weird because it was working an hour before it suddenly stopped. I didn't change anything and it just kept happening no matter what I tried (restarting, reinstalling, uninstalling / reinstalling battle eye, running from steamapps folder).

    Here is the link:

    https://pastebin.com/mVyUNJGg

    I actually did solve the issue. I updated my motherboards BIOS to the latest version. The version I had before was about a year old apparently. It actually also solved another issue I was having with the audio consistently stuttering every 2 seconds while using Voicemeeter. I got it to work before by just shutting down Voicemeeter but now it seems to work okay with it. Which is great because I prefer having the ability to route my audio as I need. So if others are having that issue with Voicemeeter that could be a possible solution. 

    I'll update again if, for whatever reason, those problems return. Thanks for the quick responses! Its definitely appreciated.

    0
  • Avatar
    boggy

    Quick Update:

    So the sound stuttering started to happen today again. It was working okay the first day and for whatever reason it's back. Again using Voicemeeter to route audio. The game is still running which is great! Just seems to be something going on with audio when trying to use Voicemeeter.

     

    0
  • Avatar
    Bungie Support
    Marathon Support

    Hello again,

    Thanks for your responses and this information.

    We have received reports of players experiencing technical issues when using VoiceMeeter. At this time, we have taken note of your report and will be continuing to look into this. Thanks again for reaching out!

    0

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