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Bungie Answered

Marathon Crashing on Xbox

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S o u l xDD

Once my game goes idle for a bit (in the lobby for example), my entire xbox freezes, I can still hear audio for a few seconds but it eventually cuts out, then the game completely turns to grey static and my Xbox crashes, shutting itself off.

I also posted in the Discord about a similar issue during the very first closed alpha test that is STILL in the current launch version of the game where pressing the home button on xbox while Marathon is open does pretty much the exact same thing (though that bug was just crashing to the dashboard and not actually completely turning off my xbox).

This crash is reproduceable and i have a video of me doing it back to back. If there's anywhere i can share the video feel free to let me know.
Thanks!

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    Bungie Support
    Marathon Support

    Hi there,

     

    Thank you for reporting this to us. Please provide the following information so we can forward this to our development team.

    • Bungie Account Name - Playername#1234,
    • Platform - Steam, PlayStation 5, Xbox Series X, etc,
    • Description of Issue - General description of the issue in the game,
    • Rough Date and Time of issue - Let us know roughly when this occurred, especially if it was a crash.,
    • Repro steps - If you know the specific steps you took to cause the issue please try to recreate them step by step.,
    • LINKS: Links to videos and/or screenshots will help us better figure out the issue. YouTube, Imgur, and Twitter work best

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