Bungie Answered
Loss of Equipment after switching to sponsor kit
After completing a successful run and exvil I went into my fault and equipped a sponsor kit which should have removed everything currently equipped to my fault, but it did not. I had three guns and a blue backpack that vanished and I cannot find them. I have plenty of room in my vault so it wasn’t an overflow issue. I’d love to receive those items back if possible
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Hi there,
Thank you for reaching out and for reporting this.
If you encounter this again, please use your platform's capture button to take a video. If you already have a video, you can upload the footage to a public video hosting site, like YouTube, then post the link here, and we’ll be glad to take a look.
Support is unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through support.
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