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Bungie Answered

Cannot Hear Voice Chat

Problem is in the title.

I see my teammates mic icons lighting up to indicate that they're talking, but I can't hear them. I have no way of knowing if they can hear me when I use push-to-talk.

I also can't hear other players via proximity chat. All other game audio comes through just fine.

I've checked my PS5 settings to ensure that in-game voice-chat is outputting to the correct device.

I've double-checked my Social settings in Marathon to ensure that Voice Chat and Proximity Voice Chat are both ON.

I've made sure my BungieNet account has my correct DOB. 

 

In other words, there is nothing in the Audio & Voice Troubleshooting page that I haven't tried. Please help. Being unable to communicate with my teammates is severely limiting my ability to enjoy this game.

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  • To clarify and reiterate, I am on PS5.

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  • Hello there,

    Thank you very much for reaching out to us. I'm sorry to hear that you are having issues with the Voice Chat on PlayStation 5. A setting that is often overlooked, as it's in a different area to all the others is the "Mute Game Voice Chat" setting. Please press the PS button and go to Control Center and then Sound. From there, verify if the setting has been enabled.

    You can read more about it, and some additional settings to check here. If you continue to have issues, please let us know.

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