Bungie Answered
Stingray error xbox series x
Hello Bungie Support,
I am experiencing a persistent STINGRAY error in Marathon on Xbox Series X.
Here are my details:
* Country: Kazakhstan
* Xbox console region: South Korea
* Platform: Xbox Series X
* My Xbox subscription is active, and I have everything required to access and play the game.
* I can successfully sign in to Bungie.net using my Xbox account.
* My game ownership and access requirements should be in order, yet Marathon still refuses to connect and displays the STINGRAY error.
I originally purchased Marathon and had to request a refund because of this issue. After some time, I purchased the game again, hoping the problem had been resolved, but the exact same error persists.
I have already tried:
* Changing DNS settings
* Connecting through a mobile hotspot instead of my home internet
* Verifying my Xbox account access to Bungie.net
None of these steps resolved the issue.
Since I have an active subscription, valid game access, and a working Xbox account connection to Bungie.net, I do not believe this is a simple subscription or internet connectivity issue.
Could you please investigate whether there is a problem with Xbox account authentication, game entitlement validation, or regional access to Marathon’s servers?
I have already paid for this game twice, with the first purchase refunded due to this same unresolved issue. I would appreciate a proper investigation and a concrete solution rather than being asked to repeat basic troubleshooting steps.
Thank you.
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Comentarios
Hello there,
Thank you for reaching out to us.
We understand that you're encountering error code STINGRAY. We're sorry to hear of this, as we can imagine how this may have caused concern. For more information concerning this error code, please see the following article.
Also, this error code may appear if your Xbox Game Pass subscription has expired.
Hello,
Thank you for your reply, but I believe my issue has been misunderstood.
My Xbox Game Pass subscription is active, and I have everything required to access and play Marathon. This is not a case of an expired subscription.
I can also successfully sign in to Bungie.net using my Xbox account. I have tested both my home internet connection and a mobile hotspot, changed my DNS settings, and tried the usual troubleshooting steps. The STINGRAY error persists.
I originally purchased Marathon and had to request a refund because of this exact issue. After some time, I purchased the game again, hoping the problem had been resolved, but I encountered the same error immediately.
Could you please investigate this as a potential Xbox account authentication, game entitlement validation, or server-side issue rather than simply referring me to the expired Game Pass explanation?
My subscription is active, my account works, and I have paid for the game. I need a specific troubleshooting step or an escalation to the appropriate technical team.
Please let me know what additional information you need to investigate this case.
Thank you.
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