Bungie Answered
Game Crash In Cryo
- Bungie Account Name - Linkage#8104
- Platform - Xbox Series X
- Description of Issue - Game crashed mid fight. No warning or error code; just lost sound, black screen, then back to the Xbox menu. I rejoined but by then my teammates had died
- Rough Date and Time of issue - about 10:40-10:45 PM CST
- Repro steps - Couldn't repro this if I tried
- LINKS: no video because Xbox only has a capture option if you're in game. Since I was kicked out, I lost video.
I lost a ton of purple loot and a gold key. I don't get to run cryo very often so this one killed my vault. What are my options for getting back loot?
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Comentarios
Hi there,
Thank you for reaching out.
I'm sorry to hear that you are having issues with the game’s stability when trying to play the game.
Please go through this guide to reinstall Marathon on your console and clear your console's cache as well to see if that helps resolve the issue.
Support is unable to restore any lost loot, and any refunds that can be offered are handled automatically by the game systems, not manually through support. While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors.
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