Bungie Answered
Runner Connections have Disappeared
I have made tens of runner connections while playing the game. This morning I logged in and no runner connections are available. I also tried fully exiting game and starting game back up and I am still have the same issue.
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Hi there,
Thanks for reaching out, and we appreciate you sharing the screenshot.
We understand that your runner connections are not appearing after logging in.
If you haven't done so already, we recommend trying basic troubleshooting steps such as checking if you are set to appear offline in your Marathon/network presence settings. This can cause you and others to look offline or missing restarting your platform and ensuring your game is fully up to date.
If the issue persists, could you please share your platform, build number, whether this happened (In Lobby/In-Lobby Matchmaking/ In-Run), which tab you’re on (All Friends / Platform Friends / Invites / Recent), and whether you’re swapping between tabs. If possible, you can also provide a short video showing Runner Connections before and after they disappear. You can upload the footage to a service like Youtube and provide the link here.
I believe the issue started when I signed in to these support forums to post my other issue. It stated I needed a Bungie account and asked how did I log into my Bungie account. At that time, I chose my Xbox account which I believe it linked the accounts. Unfortunately, I now have a new ID than the one I did before. Is there any way to restore my old ID or old friends list?
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