weasel codes
Hey all, just bought Marathon and I cannot get past the tutorial without being hit with a WEASEL error code. I've gone through basically every fix I could find and nothing has worked:
- Flushed DNS cache
- Full Windows reset
- Router reset
- Updated DNS settings
- Added firewall & antivirus exceptions
- Disabled UPnP
- Windows repair tools
- Followed Bungie's Advanced Troubleshooting Guide
- Followed Bungie's Network Troubleshooting Guide
I'm only logged in on one platform so it's not a multi-platform login issue. I've checked the server status page and everything appears to be up.
At this point I've exhausted every fix I can find and still can't play a game I just paid for. Has anyone else been experiencing this persistently since launch? Is there a fix that actually works? Any help appreciated.
Comentarios
Hi!
Thanks for reporting this. I'm sorry to hear you're getting persistent Weasel errors despite having exhausted network troubleshooting steps. While they usually signify a networking issue, Weasel errors can also show up if:
A. While logged in on one platform, you attempted to log in on a separate platform.
B. You were in an activity and a ban was placed on your account.
If you haven't already tried those, here are a few steps you can try to alleviate Weasel errors:
1. Use a wired connection rather than Wi-Fi
2. Switch to a mobile hotspot
3. Quit any program or turn off other devices that are streaming
4. Clear your console cache or clear your download cache (PC)
5. Verify the integrity of your game files (PC)
6. Power cycle your internet router
7. Improve your latency and packet loss
8. Follow our Optimizing Connections article for steps to take to optimize your connection to Marathon. Other possible router solutions include enabling UPnP or changing your NAT type.
9. If you have it, enable IPV6 on your router to see if that helps.
Hi, I've now completed every step you suggested:
1. Wired connection - already on ethernet
2. Mobile hotspot - tested, same Weasel error
3. Closed all background apps and other devices
4. Cleared Steam download cache
5. Verified integrity of game files
6. Power cycled router
7-8. Followed latency/packet loss and Optimizing Connections guides
9. Enabled IPv6 - no change
I have exhausted every fix on both your standard and advanced troubleshooting guides, and every step in your reply. The error persists across different network connections (including mobile hotspot), which rules out anything on my end.
Given that this occurs on a brand new account that has never completed the tutorial, I'd like to formally request that someone on your team checks my account status directly. If a ban has been incorrectly applied, that needs to be reviewed. If it's not a ban, then something else is happening on Bungie's end that I cannot fix myself.
At this point I've paid for a game I cannot play at all. If this can't be resolved I'll need to pursue a refund. Could this be escalated to someone who can look at the account directly?
Thanks
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