Bungie Answered
Softlocked out of game
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Platform - Steam
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Description of Issue - Graphics settings locked me out of the game entirely. Can not get far enough into the tutorial to open settings and fix the issue. I purchased and launched the game, loaded into the tutorial and got about as far as the start of escaping from my first encounter. I noticed the graphics looked really fuzzy, so I tried upping the graphics settings. (I have a solid PC that is able to run most games at max settings without issue.) When I did this, I noticed my frames dropped. Before I could lower some of the settings, it kicked me to the title screen with error code Rutabaga. This creates an infinite loop of entering the game, being forced into the tutorial, and not loading far enough to open settings before being kicked back to the title screen.
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Rough Date and Time of issue - 03/09/2026, roughly 12:30AM Mountain Standard
- Repro steps - Launch the game on a new account, open the tutorial, max out graphical settings, get kicked to title screen with error code "Rutabaga". You will find you get softlocked out of the game, and can no longer play the game as there is no access to settings from title screen, or skipping the tutorial.
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Comentarios
Hey there,
Thanks for reporting this, and I'm sorry to hear you've been unable to play past the tutorial due to performance issues. Performance tuning is actively being done by our dev team to resolve these issues. We apologize for the troubles in the meantime.
If you haven't already, you can review our Error Code: RUTABAGA Help article for troubleshooting specific to your case that may alleviate these crashes.
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