twitch drops issue

I am having a very unique issue. I watched for 2 hours during the server slam and "claimed" the rewards but did not receive them... the kicker, I watched another 4 hours after the full release and got the new purple sniper and cat stuff?!? How? I really want that grub emblem and background and have waited since march 2nd to post this but after getting the new drops last night I felt as if something was amiss. If I could have the items added to my account i'd appreciate it. thx in advance :)