Unable to pick up AI 6 Subroutine

(This is my third time attempting to report my bug here, both previous attempts do not show up for me and I did not receive a notification about them, which only adds to the frustration I already feel)

My Bungie ID is Swordlily#6946, I encountered this problem while playing with my teammates bungorr#0786 and blackbird#1073 in Cryo Archive on the 22nd of September 2026, roughly 23.05 pm CET.

After countless attempts and keys over several months in season 2, we finally managed to do all the steps necessary and managed to enter Vault 6, with the express goal to acquire the AI Subroutine 06 for me and my teammate Blackbird, as we both still needed it to complete our Codex and enable us to run DNA keys/do Compiler in the future. However, after my teammate picked up the item and dropped it for me to pick up, the item could not be interacted with anymore, much like the Hazard Capsule right next to it. We tried to pick it up with a Thief drone and from different angles. Only when our backpacks were full did we get a prompt to pick it up in the first place, when we had backpack space, we got none. We tried this for several minutes before we had to exfil, which we managed to do.

This was incredibly frustrating and demoralizing, considering the sheer amount of effort getting to Vault 6 takes. To have us do everything required and still fail solely because of an in-game bug should not be happening for such a high-stakes activity.

We ask that the AI subroutine and corresponding codex entry and ability to use DNA keys be granted to both Blackbird's and my accounts, as this happened to no fault of our own.

Here is a video from my teammate's perspective: https://drive.google.com/file/d/122qZ9zriE-BpN0Z3-JhobTxTutylkNuI/view
And here is mine, proving we managed to exfil: https://drive.google.com/drive/folders/1y3S7yFr_6oSSNHegucJgmb4pmCUQZhjI

There were also two people watching us stream, who can confirm they witnessed this event happening as described.