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Bungie Answered

I'm a legitimate player, and I got banned.===== 我是正常玩家,我被封号了

I'm a legitimate player, and I got banned.
I was playing Destiny 2 and got tired, so I went AFK in orbit. After about half an hour, I got a message saying the game couldn't connect and I got disconnected. At first, I didn't pay much attention to it because I was watching videos on Douyin. When I tried to get back into Destiny 2 and reconnect, it told me my account had been banned. A few days ago, many Chinese players also got banned while playing at internet cafés, but they all got unbanned one after another. As for me, I was playing Destiny 2 at my own home. I'm a normal player who is ashamed of cheating—I never thought this would happen to me too. I really didn't use any cheats or hacks at all! Sigh...

我是正常玩家,我被封号了
我游玩命运 2 时,玩累了,在轨道挂机。过了半个小时左右提示我游戏无法连接掉线了,起初我没有在意,因为我在刷抖音看视频。想继续玩命运 2 时在连接上游戏提示我已被封禁,前几天我们中国也有很多玩家在网吧游玩时也被封禁但都陆续解封,而我却是在自己的家里游玩的命运 2,我是个正常玩家,我已作弊为耻,没想到我也会有今天会被封禁,我真的什么作弊手段都没有干!唉。。。

Ever since my main PC broke down (it's completely dead), I've been using this really old computer with very low-end specs. I play Destiny 2 on the lowest graphics settings in a small window, and I still only get around 10 FPS — but I've kept at it. The game accelerator I use is also a free one.
On top of that, my computer frequently freezes completely mid-game. I don't know what causes it — maybe the specs are just too low, or the temperature gets too high... I always have to force shut down the computer and relaunch the game.
I really did not cheat. With over 8,000 hours played, I treasure my Destiny 2 account more than anything.
Below is a screenshot of my very low-end PC specs. Please, I'm begging you — help me.

自从我的主力电脑坏了以后(报废),我就用的古董电脑了,配置相当低,玩命运 2 最低画质,小窗口依然只有十帧左右,一直在坚持玩,用的加速器也都是免费白嫖的,而且经常性的玩着玩着电脑就卡死,不知道是什么原因也许是配置太低了又或者是温度太高导致的。。必须强制关机重上游戏。。我真的没有作弊,八千个小时我很珍惜我自己的命运 2 账号。。以下是我的配置很差的电脑配置截图,请你们帮帮我。。。。

My Destiny 2 game ID: Lion · El'Jonson#3849
The support ticket I submitted on the Destiny 2 official website: #474232

我的命运2游戏ID:Lion · El'Jonson#3849
我在命运2官网提交的工单请求:#474232

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  • Official comment

    Hello,

    Thank you for reaching out. Help Forums cannot provide insight or assistance for bans and restrictions. If you haven't already, you can submit an appeal via the Submit request button at the bottom of our Contact Form: Appeal Ban or Restriction page.

    Please note that we do not provide reasons for why an account was banned or restricted. This form is strictly for appealing bans/restrictions and does not guarantee we will uplift a ban.

    Please review our Bungie Game Account Restrictions and Banning Policies for more help and information on account bans and restrictions.

    As a side note, please use the Destiny Help Forum for issues and concerns relating to Destiny, as this forum is intended for Marathon.

    Thank you!

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