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Bungie Answered

random crashes

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Ydol

Ydol#2382 hi i never report anything about this game till now i have me doing some running around with some randoms in runs and 2 times it has crashed on me just now actually at 3:30 am est i was in a middle of a fight and it froze lost everything and it has been happen to my teammates as well with the same thing  it just happens and random while in a fight or doing a contract the game  will just freeze i don't know what the issue is but i would like my stuff back if it's even possible i love you're game bungie but the bugs are kind of crazy still love you guys and keep up the great work <3

 

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    Bungie Support
    Marathon Support

    Hi there,

    Thank you for reaching out. I'm sorry to hear you've been experiencing frequent crashes lately. To help us investigate, could you kindly provide the following info to the best of your ability?

    • Which map were you in when this happened?
    • Which contract(s) are you doing when this happens?
    • Were you the only person to experience this, or did all your teammates crash at the same time?
    • What were you doing right before this happened?
    • Did you see any error codes or messages?
    • Did the game crash directly to desktop?

    If you have any additional info to share, or video footage, that can also be very helpful. You can upload any clips to a public hosting site, like YouTube or Imgur, and post a link here.

    Thank you!

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    Ydol

    The map we was on. Was dire marsh I was with randoms he had a bio research contract to do so we was roaming going that general direction then we ran into a team in algae ponds soon as I knocked the enemy thief my game froze and crashed straight to desktop I loaded the game back up on steam came back my whole team died I asked my random team make what happened and the same thing happened to him 2nd time it happened was on outpost and my teammate was doing a contract to hack terminals in command wing when we was starting to fight the commanders it froze again and straight to desktop no error messages for the both times I came back and my friend said he also crashed straight to desktop no error messages

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