Still locked out of Marathon
Still no word back from support regarding my initial outreach. https://help.marathonthegame.com/hc/en-us/community/posts/50263977357844-Deluxe-Edition-access
I’ve escalated to Playstation support and they are not refunding me or helping in any way.
So now I cannot play the game or get my money back. This is such a wildly terrible experience.
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I think at this point it's time to consider charge backs. Sony won't refund and Bungie has been radio silent on tickets for over a week. It sucks because I enjoyed the game, and would have continued to support it, but after this fiasco there's no way. I think I'll try Playstation support one more time asking for a refund but if not, I think I'll go the charge back route.
Good call.
I did just receive a message from Bungie support earlier today in response to my support ticket that I submitted. They just asked if I was still experiencing this issue. I said I was, so I'm hopeful they can get this sorted out soon. But it's been weeks of complete silence, and Playstation is basically just saying to work it out with Bungie.
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