Bungie Answered
Fell through map Bug & couldn't get out
Brendinos#6628
11:20pm Estern - Xbox
Cryo archive, ranked - low stakes
May 27th 2026
Fell through the map and couldn't get out & died in the process, would like my stuff back.
https://youtu.be/OqXiMHg8hRs?si=e-dN4Wz7Mh5S4SOZ
https://youtu.be/5bz6PJ1iFQM?si=NQ4_98YuZjM0MZvS
0
Comments
Hello there,
Thank you for reaching out.
We are aware of situations where players can fall through the floor or become stuck in the map's geometry.
We are currently looking into these situations.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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