Bungie Answered
Server Outage caused me to lose my Cryo 6 Vault Key
- Bungie Account Name - Aelfria (adept)#4484
- Platform - Steam
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Description of Issue - During the recent network outages for the marathon servers happened to me while I was running cryo vault 6. Due to the servers being down me and my teamates where all disconnected from the match with two of them being refunded and me who was not given the refund but instead being prompted for a reconnect. Every time i attempted this reconnect the screen would go black and the screen would just reappear.
- Rough Date and Time of issue - Around 3:30 AM 5/26/26
- Cryo 6 is the last subroutine i need and would like the key refunded along with any of the other gear i brought in. if thats not an option i just want the key back since it took me so long to get originally. In order to verify just check the last match i played and look at everything i brought in.
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Comments
Hi there,
Thanks for reaching out.
We're sorry to hear the you lost your gear following the server issues and disconnect you experienced while in a match.
Please know that Marathon is currently undergoing maintenance. Which may have contributed to the issue. For future reference, we recommend consulting our Server and Update Status page for updates regarding ongoing maintenance or server issues.
Regarding lost items, support is not able to manually restore any lost items or progress. In cases where a qualifying server-side error occurs, any item recovery is handled automatically by the game systems.
Is there anything i can do? The fact it wasnt auto refunded like how my other two teamates was is a server side issue. It was still giving me the prompt to reconnect hours after it had already originally disconnected. This is a huge issue and no way an issue on my side. It wasnt a network issue on my end but an issue with marathon servers.
Same issue plaguing my fire team, and reading the response this runner received from support was deeply disappointing.
I am receiving the same thing even after the update and it clearly said all players in runs would be able to finish, we spawned into cyro ranked and within a min were disconnected
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