Bungie Answered
Server crash and gear not refunded
I attempted to load into ranked cryo around 2 and a half hours ago, i loaded into the match with my friends and then we all get error coded due to server crashing / issues. i came back just now and saw that i didnt get my gear refunded. So i checked another post saying from bungie support saying: "While we're unable to manually return lost loot, we have a system in place that automatically refunds gear lost to a subset of server errors." and others in the discord were saying that they got their gear back. But i havent received my loot back at all?
is there a reason for this or do i just have to wait more and it will eventually be refunded?
1
Comments
Hi there,
Thank you reaching out.
We’re aware of reports involving disconnects during server issues, including cases where players later saw the “Continue Waiting” prompt after the run had effectively ended, and that behavior is under investigation.
For lost gear, Support isn’t able to manually restore loot or progress. When a qualifying server-side error occurs, any refund that can be offered is handled automatically by the game systems rather than manually through Support. Gear refunds only apply to a subset of server error conditions, and Bungie attempts to return starting gear for affected players when those conditions are met.
If you haven’t already, please reply with your Bungie Name (including the 4 digits), platform, and the approximate date/time this happened. If you have a clip of the incident, please include that as well, upload it to Youtube, and we will be glad to take a closer look.
You can also reference the Marathon Server and Update Status page here for maintenance timing and future windows: Marathon Server and Update Status.
https://help.marathonthegame.com/hc/en-us/articles/39001626488596-Marathon-Server-and-Update-Status
I have the same issue , my gear was lost including gold bully and purple misriah and had wiped the entire team and was running to exfil with a new misriah for my friend and a hazard capsule
i didnt even get that far. we just loaded into the match then took 5 steps then got dc'd
Bungie Name: "Her Drako#9920"
Platform: Steam
Approximate date/time: 8:55am 26/05/26 (BST / UTC+1)
and sadly i dont have any clip programs on my pc
Bungie Name: Sapper#0561
Platform: PlayStation 5 Pro
Time: 5/26/26 approx 2/3am Central time
Here are my clips: lol my 45k Cyro 6 key and golden loadout 😭
https://youtu.be/rj6YNja8Alc?si=EokrkxCiaLxb467B
https://youtu.be/TNfQLE0u3VE?si=VmYWZDoMW9eOmTwW
Is there any other information you need, or any knowledge if i will get my gear back or not?
Brendinos#6628
11:20 pm Eastern time
Wednesday May 27th
Ranked Cryo - low stakes
Fell trough the center of the cryo map and couldn't get out lost all my stuff due too this bug/glitch.
https://youtu.be/OqXiMHg8hRs?si=C4UzoEisDsSzBRK2
https://youtu.be/5bz6PJ1iFQM?si=F0yAxV4lOPbKv6ZD
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