Bungie Answered
Lost loot during recent server down
On the morning of 5/26, there was an unexpected server shutdown that occurred during a Cryo Archive Ranked I was in. Once I was able to log back in about an hour later, the loadout I had at the time was missing. I would appreciate if I could have my loadout returned to me when possible.
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Comments
Hi there,
Thank you reaching out.
We’re aware of reports involving disconnects during server issues, including cases where players later saw the “Continue Waiting” prompt after the run had effectively ended, and that behavior is under investigation.
For lost gear, Support isn’t able to manually restore loot or progress. When a qualifying server-side error occurs, any refund that can be offered is handled automatically by the game systems rather than manually through Support. Gear refunds only apply to a subset of server error conditions, and Bungie attempts to return starting gear for affected players when those conditions are met.
If you haven’t already, please reply with your Bungie Name (including the 4 digits), platform, and the approximate date/time this happened. If you have a clip of the incident, please include that as well, upload it to Youtube, and we will be glad to take a closer look.
You can also reference the Marathon Server and Update Status page here for maintenance timing and future windows: Marathon Server and Update Status.
https://help.marathonthegame.com/hc/en-us/articles/39001626488596-Marathon-Server-and-Update-Status
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