Bungie Answered
Losing Gear on 5/25 around 10:30pm HST during server crash
Hi Bungie support team,
During the server crashed that happened on 05/25/25 Hawaii time, I've lost all my gear without refund as the whole server went down. Is there a way to get this refunded as some of my other friends had their gear refunded. Please advise. Aloha.
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Comments
Hi there,
Thank you reaching out.
We’re aware of reports involving disconnects during server issues, including cases where players later saw the “Continue Waiting” prompt after the run had effectively ended, and that behavior is under investigation.
For lost gear, Support isn’t able to manually restore loot or progress. When a qualifying server-side error occurs, any refund that can be offered is handled automatically by the game systems rather than manually through Support. Gear refunds only apply to a subset of server error conditions, and Bungie attempts to return starting gear for affected players when those conditions are met.
If you haven’t already, please reply with your Bungie Name (including the 4 digits), platform, and the approximate date/time this happened. If you have a clip of the incident, please include that as well, upload it to Youtube, and we will be glad to take a closer look.
You can also reference the Marathon Server and Update Status page here for maintenance timing and future windows: Marathon Server and Update Status.
https://help.marathonthegame.com/hc/en-us/articles/39001626488596-Marathon-Server-and-Update-Status
Username: Don_Florencio
Issue: server crashed as I was exfilling around 11:50 pm.
Hi bungie, last night on 5/25, I was playing an outpost match where my crew and I had managed to exfill but then the game crashed when loading back into the lobby.
Not only had I made it out with loot but I had gone in with a gold WSTR, a gold Repeater, and a gold shield and head core mod
Today when I’m trying to login, it continues to tell me that the results of my previous run have not been finalized and that I need to continue the run to not lose all my loot. When I press continue waiting, it gives me an error.
Can you please help me retain the gear that I made it out with. At least the one I brought in?
I’m stuck on the continue waiting screen because I don’t want to lose my stuff.
My full bungie name is:
Don_Florencio#5314
On PlayStation. the time was around 11:50 pm/12 am
Please help me out. it would be super disappointing to lose all that gold loot because of a server issue.
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