Bungie Answered
Exfil failed bug after a perfect Cryo run
Is there a way to get our loot back from this? This was so infuriating, we heard it ticking down but it just failed and we lost our keys and compiler trace
Video: https://www.reddit.com/r/Marathon/comments/1tlr9ef/what_happened_here_we_just_lost_everything_on_a/
Happened at approx 3:15 PM CST, all team members playing on Steam.
Croslee#4628
Dairy Ranger#9526
PTSDusty#9236
0
Comments
Hello there,
Thank you for reaching out and reporting this issue.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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