Bungie Answered
Sudden explosion kills entire team.
JohnMarathon#7604
steam
we were fighting a team across the pathway which was struggling and hiding away when a sudden explosion knocked us all down without any warning some of us were full gold shield and full hp.
we are very demoralized by this event because we brought our best stuff to run compiler that run.
date: around 14:30 brussels time
clip: cdn.steamusercontent.com/ugc/15928134415836991994/78726692D1AFF432245D0B513B4504010C3F272D/
1
Comments
Hi there,
Thank you for your report.
Unfortunately I could not watch your video through that link.
If you are able to record a video, you can upload it to a site like Youtube, link it to us here, and we'll be glad to take a closer look.
We’re not able to restore items or progress lost due to disconnects, lag, or other connection issues. In cases where a qualifying server‑side error happens, any refunds that can be offered are handled automatically by the game systems, not manually through support.
In the event that an error occurs with Bungie’s server or network infrastructure, connection recovery may not be possible. We will attempt to ensure that any players affected by a server error will have their starting gear returned to them.
Gear refund only applies to a subset of server error conditions, and will not cover gameplay losses due to Internet connectivity or client-side problems.
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