Bungie Answered
Lost key template that i worked extremely hard to extract with
Normally i wouldnt complain, but with the state of matchmaking, and how hard i have to fight to even keep the gear i enter with, this may make me stop playing. Entered a dire marsh run with my team, killed 2 squads that we very nearly failed to do, completed mission, then extracted with my template in hopes of getting an actually good key (shows transmuted in extraction screen, as shown in linked clip) only to find that there in fact, was no new key in my vault. Run after run I've died and eventually been cleaned out of everything, so this is becoming extremely disheartening as someone who genuinely loves this game.
link of clip: https://drive.google.com/file/d/1e9yTY-5fw2XijkYwmbVGyfgcx08GEpUZ/view?usp=sharing
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Hello there,
Thank you for your report and video.
We are aware of situations where key templates are being consumed on extract with no key granted.
We are looking into these situations.
I will pass along your report to the relevant channels for further investigation.
Thank you for your patience.
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