Bungie Answered
FREQUENT HARD CRASHING XBOX SERIES X
MARATHON IS STILL CONTINUING TO RANDOMLY CRASH ON XBOX SERIES X. I HAVE RESET CACHE UNINSTALLED AND RE INSTALLED, NEW THERMAL PASTE AND FAN, HARD RESET, EVERYTHING YOU HAVE SUGGESTED AND AM STILL CRASHING. THERE HAS BEEN NO REAPONSE FROM ANYONE AT BUNGIE OTHER THAN BASIC TROUBLESHOOTING THAT ANYONE CAN DO. I HAVE LOST COUNTLESS LOADOUTS AND MATCHES DUE TO THIS. HAPPENS ON ALL MAPS. SOMETIME BEFORE I EVEN LOAD IN. AT THIS POINT I AM CONCERNED IT IS GOING TO CAUSE DAMAGE TO MY XBOX FROM THE FREQUENT CRASHES. I HOPED THAT YOU GUYS WOULD FIGURE THIS OUT AFTER A FEW MONTHS BUT PEOPLE HAVE BEEN COMPLAINING ABOUT THIS SINCE THE SERVER SLAM. THERE IS 0 EXCUSE FOR A GAME TO BE HARD CRASHING A CONSOLE WHEN NO OTHER GAME DOES IT.
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Comments
Hi, thanks for the detailed report.
I understand the frustration here, especially after already working through the usual troubleshooting and still losing matches and loadouts.
We are aware of ongoing reports about Xbox Series X crashing/shutting down while playing Marathon.
I don’t have a specific timeline or patch note to share right now, but this is something we are looking into.
Thank you for your patience.
Ok, I appreciate the response. Yes frustrating is the word, as I absolutely LOVE THIS GAME but can't play it with any confidence at all.
I just dont get it, it seems like some people play on their Xbox with 0 issues, wich makes me feel like it could be a system issue, but then every other game I play runs fine. bf6,ar, forza 6, Diablo, madden, everything and I never have a single issue, so that leads me to believe it's a game issue. Please keep us updated and you guys are doing great updates, but this one is really important.
Just crashed end of Match. Found my first gold ever and didnt exfil becuase I crashed and didnt make it to final. I want my money back. This is absolutely ridiculous. Its obvious now that you guys ARE aware of the issue and continue to not make any public statements or any move to fix it. Bottom line the game is hard crashing consoles and there is no excuse for it. Possibly doing damage to consoles as well.
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