Bungie Answered
PlayStation suddenly shuts down
The PlayStation suddenly turns off after almost an hour of Marathon being open and it only does it on this game. It started giving me this problem at the beginning of May. I've already tried deleting the cache or uninstalling and reinstalling the game, but it continues to give me this problem. Can you tell me if this problem is due to the update at the beginning of May and if it's planned to fix it with an update?
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Hi there,
Thanks for reaching out. We're sorry to hear you're running into this.
We’re aware of similar reports of PS5 consoles shutting down during gameplay. Since you’ve already tried clearing the cache and reinstalling the game, the most helpful next step would be to note whether your PS5 shows any error code or message when it shuts down or when it powers back on. If it does, please share that code along with where you were in-game when it happened.
when the play station turns off it's as if the power is disconnected it turns off suddenly, to turn it back on I have to unplug the power cable and plug it back in, and when I turn it on it gives me the screen that says I turned off the play station and unplugged the power instead of turning it off normally
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